Terms of service

Last updated 31 October 2026

These terms explain how Grimace Remote (Adam Curtis, ABN 46 116 499 723, Bairnsdale VIC 3875) works with you. They sit alongside the privacy policy. Nothing here limits your rights under the Australian Consumer Law.

Prices

• All prices are in Australian dollars and include GST.
• Starter and Standard websites are fixed price. For Premium websites, the timeline and final price are confirmed after an initial consultation.

Remote IT support

• All support is done remotely over a secure, encrypted Splashtop connection. I don’t make on-site visits.
• Remote support is $89 for the first hour, then $22.25 per 15 minutes.
• No fix, no fee: if I can’t fix a remote IT problem, you don’t pay for that session.
• Remote support covers software problems. Hardware faults, such as damaged screens, faulty memory or a computer that won’t power on, need a hands-on repairer.
• Full remote control works on Windows and Mac computers. On phones and tablets I can view your screen and talk you through each step.
• You approve every connection and can end a session at any time.
• Prepaid support (3 hours for $240) can be used in 15-minute blocks over 12 months.

Websites

• A 50% deposit starts the build. The balance is due on completion.
• Most websites are ready 2 to 3 weeks after I receive your content.
• Your domain name is registered in your business name, never mine.
• Each package includes post-launch support: 30 days for Starter, 60 days for Standard.

Website Care Plan

• The Care Plan is $59 a month, month to month. Cancel any time and keep your site.
• If your current site isn’t suitable for the plan, I’ll tell you within one business day and refund you in full.

Payment

IT support is invoiced after the job, payable by bank transfer or PayPal. Website deposits, prepaid support, lesson gift vouchers and the Care Plan can be paid online through PayPal.

Questions

If anything here is unclear, email me or use the contact form.