Privacy Policy

Information We Collect

We collect only the information needed to respond to your enquiry and deliver our services.

• Enquiry form: your name, email address, the type of enquiry and the message you submit.
• Email: your email address and the content of any correspondence you send to us.
• Service delivery: information that is visible on your device during a remote support session, which we access only with your permission and only for the purpose of resolving your issue.

How We Use Your Information

• To respond to your enquiry and provide quotes.
• To deliver the IT support, website and related services you request.
• To issue invoices and meet our legal and tax obligations.

Remote Support Sessions

Remote sessions are conducted over an encrypted connection and begin only when you provide the session code. You can end a session at any time. We do not copy, retain or share your files or personal data, other than what is strictly required to resolve your issue.

Disclosure and Storage

We do not sell your personal information or use it for third-party marketing. Enquiry form submissions are processed by our website hosting provider so that we can receive them. We may also disclose information where required by law.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, and we delete information when it is no longer required for the purpose for which it was collected or by law.

Access and Corrections

You may request access to, or correction of, the personal information we hold about you at any time. Please email support@grimaceremote.com.au and we will respond within a reasonable period.

Complaints

If you have a concern about how your information has been handled, please contact us first so that we can resolve it. You may also contact the Office of the Australian Information Commissioner at oaic.gov.au.