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Web design and IT support, made in Bairnsdale

I’m Adam, a local web designer. I build fixed-price websites for East Gippsland businesses from $600, and fix computers remotely for $89. If I can’t fix it, you don’t pay.

  • Helping locals since 2008
  • No fix, no fee
  • Google Business Profile setup
  • ABN 46 116 499 723
lanternpalace.com.au
Screenshot of the Lantern Palace website, showing the online menu for a Chinese takeaway in Bairnsdale

Recent builds:Lantern PalaceRiviera TowingEastTech Solutions

Most local business websites are slow, awkward on a phone and invisible on Google. Yours won’t be.

Speed

Quick on two bars of reception

Pages still appear fast on a phone with patchy coverage out at Omeo or Mallacoota.

Mobile

Phone first, desktop second

Most of your customers will find you on a phone, so that’s the screen I design for first. The tap-to-call button is never more than a thumb away.

Search

Shows up when locals search

Page titles, descriptions and Schema.org markup set up from day one, so Google knows what you do and which towns you cover.

Websites I’ve built around East Gippsland.

lanternpalace.com.au
Screenshot of the Lantern Palace website, showing the online menu for a Chinese takeaway in Bairnsdale

Chinese takeaway · Bairnsdale

A clean, fast online menu customers can browse on their phone before calling to order. Built to be found when locals search for Chinese takeaway in Bairnsdale.

Visit the site (opens in a new tab)

Know the price before we start.

Fixed-price website design for Bairnsdale and East Gippsland businesses, all GST inclusive.

  • Starter

    Fixed price

    $600GST inc.

    Home, services and contact. Plenty for most tradies and small shops.

    • Up to 3 pages (e.g. Home, Services, Contact)
    • Mobile-first responsive design
    • Secure contact form with spam protection
    • Search fundamentals: titles, descriptions, headings, XML sitemap
    • SSL certificate and custom favicon
    • Delivered in 2 to 3 weeks from receiving your content
    • 30 days of post-launch support
    Choose Starter
  • Standard

    Most chosen

    Fixed price

    $1,100GST inc.

    A page for each service, plus Google Business Profile and analytics set up.

    • Everything in Starter
    • Up to 6 custom-designed pages
    • Local SEO and Google Business Profile setup
    • Google Analytics 4 and Search Console setup
    • Google Maps, click-to-call and social links
    • Video walkthrough of your new site
    • 60 days of post-launch support
    Choose Standard
  • Premium

    From

    $1,900GST inc.

    For online ordering, bookings, a blog or a bigger range of products.

    • Everything in Standard
    • Up to 10 pages
    • Blog, news or project section
    • Online store or booking and payment integrations, scoped at consultation
    • Timeline and final price confirmed after an initial consultation
    Book a consultation
  • GST inclusive
  • 50% deposit to start
  • Balance on completion
  • Domain stays in your name

Website Care Plan

$59/month

I keep your site updated, backed up and watched, and make small text and photo changes when you need them.

  • Software updates and security patches
  • Scheduled backups and uptime monitoring
  • Minor content updates
  • Priority help if anything goes wrong
Add a care plan

Month to month, cancel any time. Already have a site I built? You can add it any time.

Not ready to pick a package? Send me your current site and I’ll email a free health check: speed, mobile and Google basics.

Get a free health check

The boring technical bits, sorted.

Hosting, domains, business email and local SEO for Bairnsdale businesses. I look after all of it, so nothing falls through the gap between three different companies.

Local SEO and Google Business Profile setup

Pages written the way locals actually search, like “electrician Lakes Entrance”, plus your Google Business Profile set up so you show in the map results.

Ask about local SEO

Business email

you@yourbusiness.com.au through Google Workspace or Microsoft 365, set up so your quotes land in inboxes, not spam.

Ask about hosting and email

Hosting

Fast, secure hosting with changes deployed and uptime watched, all for one monthly fee.

Domain names

Registered in your business name, never mine. Renewals and DNS handled so it never lapses.

Security and speed

The padlock in the address bar, malware scanning and speed tuning, so browsers never warn people away.

Bookings and payments

Online bookings, payments and email sign-ups connected to your site, so fewer jobs get done twice.

Computer trouble, fixed remotely.

Remote computer support for homes and businesses across Bairnsdale and East Gippsland. I connect to your Windows or Mac over an encrypted Splashtop link, fix the problem while you watch, and tell you what went wrong. Nobody has to drive anywhere.

$89first hour

Then $22.25 per 15 minutes. Invoiced on completion, payable by bank transfer or PayPal.

  • No fix, no fee guarantee
  • No hidden costs or travel charges
  • Windows 10 and 11, macOS 12 and later
Software and applications
  • Installation and update failures
  • Microsoft Office troubleshooting
  • Web browser configuration and repair
  • Windows and macOS updates
  • App stability and crash fixes

Most fixed within 60 min · $89

Security and malware
  • Virus and malware removal
  • Ransomware risk assessment
  • Browser hijacker removal
  • Antivirus setup and configuration
  • System security hardening

Usually 60 to 90 min · $89 + $22.25 per extra 15 min

Network and connectivity
  • Wi-Fi connection diagnostics
  • Device-side performance issues
  • Network driver fixes
  • VPN configuration
  • Network printer setup

Usually diagnosed within 60 min · $89

Email and communication
  • Outlook configuration
  • Gmail app setup
  • Send and receive faults
  • Zoom and Microsoft Teams installation
  • Calendar syncing

Up to 60 min · $89

Data and backup
  • Cloud backup setup
  • File recovery assistance
  • Photo and document organisation
  • External drive setup
  • Moving data between devices

Usually 60 to 90 min · $89 + $22.25 per extra 15 min

Personal computer lessons
  • Email fundamentals
  • Video calls with family
  • Online safety and scam awareness
  • Photo management
  • Patient, one-on-one lessons for seniors

Usually 60 to 90 min · $89 + $22.25 per extra 15 min

Can it be fixed remotely?

If all four are true, I can almost certainly fix it from here.

Get the free full checklist
  • Your device has a working internet connection
  • It runs Windows 10 or 11, or macOS 12 or later
  • You can approve the connection request when prompted
  • The problem is software, not physical damage
  1. 01

    Tell me the problem

    A few lines by form or email. I’ll confirm it’s a remote job before anything else.

  2. 02

    Pick a time

    We agree on a time and I send you a secure Splashtop link with 256-bit encryption.

  3. 03

    Connect

    Open the link and approve it. I can then see your screen and work on it while you watch.

  4. 04

    Fixed and explained

    I sort it out and explain what caused it, in plain English. Ask anything along the way.

  5. 05

    Pay for the time

    You get an invoice for the actual time, payable by bank transfer or PayPal.

No fix,
no fee.

If I can’t fix it, you don’t pay a cent. Simple as that.

Book a session

What remote support can’t fix

Hardware failures such as damaged screens or faulty memory, devices that won’t power on, or anything needing physical repair.

Not sure?

Ask anyway. If it’s not a remote job, I’ll point you to a good local repairer.

Had a one-off fix and want peace of mind? Business support agreements from $200/month: priority response, quarterly health checks and discounted hourly rates.

Ask about an agreement

Ready now? Start today.

Fixed prices, no call-out fees. Pick one, send the form and I’ll confirm a time, usually within a few hours.

  • Most booked

    Remote IT support session

    $89first hour

    Viruses, slow computers, email, printers or Wi-Fi, sorted over a secure connection. If I can’t fix it, you don’t pay.

  • Prepaid support hours

    $240for 3 hours

    Save $27 on the hourly rate. Use the time whenever you need help over the next 12 months, in 15-minute blocks.

  • One-on-one computer lesson

    $89per hour

    Patient, unhurried help with email, video calls, photos or spotting scams. Makes a great gift for parents too.

  • Starter website

    $300deposit to start

    Lock in a $600 Starter site today. Pay half now and the rest when it’s finished and you’re happy.

  • Website Care Plan

    $59per month

    Updates, backups, uptime monitoring and small content changes, for a site I built or one you already have. Cancel any time.

  • Google Business Profile setup

    $199fixed price

    Categories, service areas, hours and photos set up properly so you show up in the map results locally.

  • Domain and business email

    $149setup

    Your own you@yourbusiness.com.au address, set up so it doesn’t land in spam. No website needed. Domain and mailbox fees at cost.

  • Local SEO

    $299starting price

    Town and service pages written the way locals search, so you show up for “plumber Lakes Entrance” and the like.

  • Website security and backup check

    $149fixed price

    I check your site for weak spots, out-of-date software and missing backups, then send a plain-English report with fixes.

All prices GST inclusive. IT support is invoiced after the job, by bank transfer or PayPal.

You deal with me, start to finish. No call centre, no handballing, no account manager reading from a script.

Adam Curtis

Owner, Grimace Remote

Role
Web designer and IT support technician, Bairnsdale
Local
Bairnsdale resident for over 40 years
Since
Helping East Gippsland with computers since 2008, first as Grimaces Computers
Security
A cybersecurity background, so I set things up with security in mind
Guarantee
No fix, no fee on every remote IT support job
Hours
8am to 9pm, seven days, by appointment
ABN
46 116 499 723

What locals say.

Rated 5 out of 5

“I have been going to Grimace for 10 years, happy to follow him to Grimace Remote and delighted that I know that even when I leave the district Adam will still be able to mend what ever issue I am having computer wise. 100% recommend him for any computer repairs you need.”
Tracey K.Client for 10 years · Google review

Rated 5 out of 5

“Adam is so lovely to deal with, responds promptly and is extremely competent.”
Ana T.Google review

Rated 5 out of 5

“Absolutely nothing worse than trying to study and having your computer crashing due to viruses 🦠 Grimace was an absolute saviour remotely accessing my computer and removing them so simply and so fast. Thank you so much.”
Brooke R.Virus removal · Google review

Rated 5 out of 5

“Went above and beyond to meet my computer needs in a short time frame pleasure working with you grimace”
Keanu G.Google review

Read all reviews on Google (opens in a new tab)Worked with me?Leave a Google review (opens in a new tab)

Not ready yet? Start free.

Useful whether or not you ever hire me. Checklists download straight away, and website checks are done by me personally, not a robot.

Free Website Health Check for Bairnsdale businesses

I’ll personally look over your site’s speed, how it works on a phone, your Google listing and the security basics, then email you a short plain-English review with what I’d fix first. No obligation.

Bairnsdale Small Business Online Checklist

15 things every local business needs online, from a complete Google Business Profile to a contact form that actually reaches you. Free PDF.

Stay Safe Online: Scam and Virus Cheat Sheet

A one-page guide for home users. How to spot a fake text, call or pop-up, and exactly what to do if you’ve already clicked. Free PDF.

Monthly tech tips

One short email a month. Local scam warnings and plain-English tips. Unsubscribe any time.

See all six free checklists and checks

Already a client? Here’s what’s next.

The things past clients most often come back for, at fixed prices including GST. Tick what interests you and I’ll get it booked in.

Had a website built?

  • Website Care Plan

    $59/month. Updates, backups and small edits handled for you.

  • Google Business Profile

    $199. Set up or tidied so you show up in local map results.

  • Extra pages or a blog

    $120 per page, or $350 for a blog. Win more local searches.

  • Online bookings or a store

    From $450. Take orders, bookings or payments online.

  • Business email

    $149 setup. you@yourbusiness.com.au, set up to stay out of spam.

Had IT support?

  • Business support agreement

    From $200/month. Priority help and a cheaper hourly rate.

  • Yearly security and backup check

    $149 a year. Catch problems before they cost you files or money.

  • Automatic cloud backup

    $89 setup. Photos and documents copied safely, automatically.

  • Follow-up lessons

    $89 an hour. Build on what we covered, at your own pace.

  • Help for family members

    $89 an hour. Look after a parent’s or partner’s devices too.

Ask about an add-on

I’m interested in

Know someone who needs a hand?

Most of my work comes from word of mouth. I never cold call or cold email anyone, so instead of sending me their details, pass mine on. When they get in touch, they can mention you sent them.

Opens your phone’s share menu, or copies a short message.

Fair questions.

Something not covered here? Just ask.

How much does a website cost in Bairnsdale?

Starter is $600, Standard is $1,100 and Premium starts at $1,900, all GST inclusive. You pay a 50% deposit to get started and the rest when the site is finished.

Do you do IT support in Bairnsdale and East Gippsland?

Yes. I’m in Bairnsdale and help people right across East Gippsland, including Lakes Entrance, Paynesville, Metung, Bruthen, Orbost, Omeo and Mallacoota. Everything’s done remotely over a secure connection, so nobody needs to visit.

Do you build websites for businesses outside Bairnsdale?

Yes. I design websites for businesses right across East Gippsland, including Lakes Entrance, Paynesville, Metung, Orbost and Sale. Everything is done by email, text and video call, so where you’re based doesn’t matter.

Can you remove a virus or fix a slow computer remotely?

Usually, yes. Virus and malware removal, pop-ups, slow start-ups and browser hijackers are all software problems I can fix over a secure remote connection, normally in 60 to 90 minutes. If I can’t fix it, you don’t pay.

Will my new website show up on Google?

Every site is built with the search basics done properly: page titles, descriptions, headings, a sitemap and business details Google can read. The Standard package also sets up your Google Business Profile and Search Console, which is what gets you into the map results when people search locally.

Can you set up my Google Business Profile?

Yes. Google Business Profile setup is included in the Standard package, or I can do it on its own for $199. I’ll set your categories, service areas across East Gippsland, hours and photos so you show up in the map results when locals search.

What’s in the free website health check?

Send me your web address and I’ll look over its speed on a phone, how it displays on mobile, and the Google basics like titles and your Business Profile. You get a short plain-English email with what’s working and what I’d fix first. There’s no obligation.

How quickly can you help?

Most problems get looked at within 24 hours. If it’s urgent, I’ll usually get back to you within a few hours during business hours. Sessions run seven days a week, evenings included.

What if my computer won’t turn on?

Remote help needs a computer that starts and can get online. If yours won’t, I can talk you through a few checks or point you to a good local repairer.

Do you offer ongoing support for businesses?

Yes. Monthly agreements start at $200 and include priority response, a health check every quarter and a cheaper hourly rate.

Can you build an online store?

Yes, as part of the Premium package from $1,900, depending on how many products and features you need. Shopify, WooCommerce or a custom setup all work.

Do you host websites?

Yes. I look after hosting for you on fast, secure servers, along with setup, updates and uptime monitoring, so there is nothing technical for you to manage. It is all covered by one monthly fee.

Can you set up my domain and business email?

Yes. I’ll register the domain in your business name, look after renewals and DNS, and set up addresses like you@yourbusiness.com.au through Google Workspace or Microsoft 365, including the SPF, DKIM and DMARC records that keep your emails out of spam. Setup is $149, with the domain and mailbox fees passed on at cost.

How do I pay?

IT support is invoiced after the job, payable by bank transfer or PayPal, so the no fix, no fee promise always applies. Website deposits, prepaid support hours, lesson gift vouchers and the Care Plan can be paid online through PayPal. The website balance is due on completion.

Can I prepay for support?

Yes. Three hours of remote support is $240, which saves $27 on the hourly rate. Use the time in 15-minute blocks whenever you need help over the next 12 months.

Tell me what’s going on.

A few lines about the problem or the project is plenty. I usually reply within a few hours.

What do you need help with?

I only use your details to reply to you. Privacy

What happens next

  1. I reply

    Usually within a few hours, always by the next business day.

  2. We agree the scope

    A quick chat or email to pin down what you need.

  3. Fixed price, then I start

    You know the full cost, inc. GST, before any work begins.

Hours

8am to 9pm, 7 days

By appointment. Late messages get a reply the next day.

Previous client?

Need a change to your site or help after a past fix? Tick the box on the form and you go to the front of the queue.

To speed things up

Tell me what’s happening, when suits you, and how urgent it is.