Grimace Remote

Small Business IT Support in East Gippsland

A workstation at dusk, representing dependable IT support for small business

Grimace Remote provides dependable remote IT support to small businesses across East Gippsland, without the cost of a full-time technician. Issues are resolved over a secure connection, so your team spends less time waiting and more time working.

Support is available on a per-session basis from $89 for the first hour, or under a monthly retainer from $200 per month, and every session is backed by our No Fix, No Fee guarantee.

Make an enquiry or review our full pricing.

Support Your Business Can Rely On

  • Microsoft 365 and Google Workspace set-up, administration and troubleshooting
  • Business email on your own domain, including SPF, DKIM and DMARC configuration
  • Data backup, file recovery and cloud storage set-up
  • Virus and malware removal, and practical security advice for your team
  • Support for EFTPOS and point-of-sale software, printers and networks
  • Website design, managed hosting and Google Business Profile set-up

Monthly Retainer Plans

Businesses that require regular support may choose a monthly retainer from $200 per month, which includes priority response times, quarterly system health checks and discounted hourly rates.

Remote, Responsive and Local

We are based in Bairnsdale and serve businesses throughout East Gippsland. Appointments are available seven days a week, including evenings, and there is never a travel charge or call-out fee.

Frequently Asked Questions

What does business IT support cost?

Remote support is $89 for the first hour, then $22.25 per additional 15 minutes. Monthly retainer packages for businesses start at $200 per month.

What is included in a monthly retainer?

Retainers include priority response times, quarterly system health checks and discounted hourly rates. We will recommend the right level of cover for your business.

Do you support Microsoft 365 and business email?

Yes. We set up and manage Microsoft 365 and Google Workspace, including branded email addresses on your own domain and the records that protect email deliverability.

Do you need to visit our premises?

No. Almost all issues can be resolved remotely over a secure connection, which saves the time and cost of a site visit.

Related Services

  • Remote IT Support

    Secure remote troubleshooting for Windows and macOS, backed by our No Fix, No Fee guarantee.

  • Website Design

    Fast, mobile-first, search-optimised websites with fixed-price packages from $600.

  • Hosting, Domains and Email

    Managed hosting, domain registration and professional business email from one point of contact.

  • Virus Removal and Computer Repair

    Remote malware removal and software repair for Windows and macOS, without taking your device anywhere.

Make an Enquiry

Please complete the form below, email , or text 0407 464 371. Enquiries are typically answered within a few hours during business hours, and within 24 hours outside business hours.

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