Privacy Policy

Grimace Remote is an independent, one-person remote computer assistance business run by a single technician based in Bairnsdale, Victoria 3875. When you contact Grimace Remote, you deal directly with me, not a call centre or a third party. You can reach me any time at support@grimaceremote.com.au.

I handle your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

I only collect what I genuinely need to help you:

• Contact details you provide: your name and email address when you send a message through the contact form or email me directly.
• Details about your request: the type of device and a description of the task or issue you'd like help with, so I can prepare before our session. This may include documents, online administration, cloud and email assistance, software configuration, general computer-based work, or small-business assistance.
• Session information: during a remote session I may see what's on your screen and the files or programs relevant to the task or issue, only while we're connected and only with your permission.
• Basic technical logs: standard information (such as the date and duration of a session) kept for my own records.

I do not ask for, and I don't want, passwords or banking details in writing. If a password is needed during a session, you type it in yourself while I look away or the field is hidden.

I use your information only to:

• Reply to your enquiry and arrange an appointment.
• Carry out the task or help with the issue you've asked me to assist with.
• Send you a receipt or follow-up notes about the work done.
• Keep simple records for tax and warranty purposes.

• I never sell, rent, or trade your personal information to anyone.
• I never send marketing spam. If I email you, it's about your job or a reply to your message.
• I never access your device without your knowledge and consent.

Messages you send through the website are handled by Netlify Forms, which stores form submissions securely so I can read and reply to them. Emails you send are stored in my email account. I take reasonable steps to keep this information secure and accessible only to me.

I don't share your information with third parties except where it's a necessary part of running the business (for example, secure remote-access and email providers) or where I'm required to by law.

I keep your information only as long as I need it to support you and to meet my legal and tax obligations. When it's no longer needed, I securely delete it. You can ask me to delete your details sooner and I'll do so wherever I'm not legally required to keep them.

You can ask to see the personal information I hold about you, ask me to correct it, or ask me to delete it. Just email support@grimaceremote.com.au and I'll respond promptly. If you're ever unhappy with how I've handled your information, you can also contact the Office of the Australian Information Commissioner (OAIC).

If I update how I handle your information, I'll update this page and change the date at the top. The current version always lives here.