Privacy Policy

Grimace Remote is a Bairnsdale-based remote tech support and website service operating across East Gippsland, Victoria, Australia. This Privacy Policy explains how Grimace Remote collects, uses, stores, and protects personal information.

Information collected

Grimace Remote only collects information needed to respond to an enquiry and deliver the requested service. This may include:

• Name provided when contacting Grimace Remote
• Email address
• Preferred contact method (email or SMS)
• A short description of what you need help with
• Basic website analytics (such as page views and device type), collected through Google Analytics

How information is used

Enquiry details are used to reply with the next available appointment options, prepare a quote where relevant, and deliver the requested remote tech support, website design, or website support. Analytics data is used in aggregate to understand how the website is used and to improve the experience.

How information is protected

Enquiry information is handled with care and kept confidential. Grimace Remote uses reasonable measures to protect personal information from misuse, loss, and unauthorised access.

How long information is kept

Enquiry and client information may be kept for as long as reasonably needed to provide the service, respond to follow-up questions, and meet ordinary business record-keeping needs. Information no longer needed is securely removed.

Analytics

This website uses Google Analytics to understand website traffic and improve the website experience. Analytics data is aggregated and does not identify individual visitors. You can opt out of Google Analytics using browser settings or Google’s opt-out tools.

Access, correction, and deletion

You can request access to the personal information held about you, ask for it to be corrected, or request that it be deleted. Send a short request to support@grimaceremote.com.au.

Marketing

Grimace Remote does not send marketing emails or SMS without clear consent. Service replies (such as appointment options or follow-up about your enquiry) are kept separate from any future marketing communication. If marketing is added in the future, you will be able to unsubscribe at any time.

Contact for privacy questions

For any privacy questions or requests, email support@grimaceremote.com.au.