Email Help, Set-Up and Troubleshooting
Grimace Remote helps residents and businesses in Bairnsdale and East Gippsland set up, repair and secure their email. Sessions are delivered remotely over a secure connection, so most problems are resolved in a single appointment.
Support is $89 for the first hour and is backed by our No Fix, No Fee guarantee. If we cannot resolve the problem, you pay nothing.
Make an enquiry or review our full pricing.
Email Problems We Fix
- Email that will not send or receive, or keeps asking for a password
- Outlook, Apple Mail and Gmail set-up on computers, phones and tablets
- Moving email to a new computer or a new provider without losing messages
- Spam, junk mail and suspicious messages, and what to do about them
- Recovering a hacked or locked email account, and securing it afterwards
- Full mailboxes, slow Outlook and corrupted email profiles
Business Email on Your Own Domain
Branded addresses such as you@yourbusiness.com.au look professional and build trust. We set up Google Workspace or Microsoft 365 mailboxes, connect them to every device your team uses, and configure the SPF, DKIM and DMARC records that help your messages reach the inbox instead of the junk folder.
Staying Safe Online
Many email problems start with a scam message. We can show you how to spot phishing, turn on two-step verification and keep your accounts protected, in plain English and at a pace that suits you.
Areas We Serve
Grimace Remote is based in Bairnsdale and serves clients throughout East Gippsland, including Lakes Entrance, Paynesville, Metung, Bruthen, Eagle Point, Lindenow, Orbost, Omeo and Mallacoota.
Frequently Asked Questions
Can you fix email that has stopped working?
In most cases, yes. We connect remotely, check the account settings and the device, and resolve the fault while you watch. If we cannot fix it, you pay nothing.
Can you set up email on my phone and computer?
Yes. We configure email on Windows, macOS, iPhone, iPad and Android, so that your messages stay in sync across every device.
Can you set up business email on my own domain?
Yes. We configure branded email through Google Workspace or Microsoft 365, including the records that protect email deliverability. Pricing is quoted according to your requirements.
What if my email account has been hacked?
We can help you regain access where the provider allows it, change passwords, remove unwanted forwarding rules and turn on two-step verification. We will also advise on any other accounts that may be affected.
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Make an Enquiry
Please complete the form below, email support@grimaceremote.com.au, or text 0407 464 371. Enquiries are typically answered within a few hours during business hours, and within 24 hours outside business hours.
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